Customer.io
Identify people, record the events and page views that describe them, and put them into groups — so a workflow can drive a lifecycle campaign from what actually happened in your product.
Customer.io is mapped and documented, but one-click connection isn't live yet — the app shows it as Coming soon. Only Google Calendar, Drive, Mail, and Tasks are connectable today; see the Standard integrations catalogue for what's live now.
| Category | 📣 Marketing |
| Connection | Coming soon not yet connectable — once live it will connect via API key. |
| Actions | 5 total — 0 read, 5 write |
Actions
Once connected, Customer.io exposes the following actions. The AI can call them with #-mentions in chat, an agent can be granted a subset as tools, and a workflow can run them in an integration-action node.
| Action | Type | What it does | Proxy |
|---|---|---|---|
Merge Person IDsalias-person | Write | Tell Customer.io that two ids are the same person — the usual case being an anonymous visitor who has just signed up. Merging cannot be undone. | Yes |
Add Person to Groupgroup-person | Write | Associate a person with an account, workspace or company, and set that group's attributes. | Yes |
Identify Personidentify-person | Write | Create or update a person in Customer.io. Sending the same id again updates the traits rather than adding a second person. | Yes |
Track Eventtrack-event | Write | Record something a person did. Customer.io campaigns trigger off these, so the event name is what a marketer builds against — keep it stable. | Yes |
Track Page Viewtrack-page-view | Write | Record that a person viewed a page. | Yes |
Actions tagged Write create, update, or delete data. In chat and agent paths they pause for your confirmation before running; workflows treat their deterministic wiring as implicit consent. Agent tools covers how to scope which actions an agent may use.
Spend & quota
Customer.io is governed per organization: an admin sets a monetary spend cap and a monthly call quota. A quota of 0 disables the integration — it never means unlimited. See the Integrations overview for the full governance model.