ServiceNow
Search ServiceNow incidents and create new incidents.
ServiceNow is mapped and documented, but one-click connection isn't live yet — the app shows it as Coming soon. Only Google Calendar, Drive, Mail, and Tasks are connectable today; see the Standard integrations catalogue for what's live now.
| Category | 🎧 Support |
| Connection | Coming soon not yet connectable — once live it will connect via OAuth 2.0. |
| Actions | 32 total — 20 read, 12 write |
Actions
Once connected, ServiceNow exposes the following actions. The AI can call them with #-mentions in chat, an agent can be granted a subset as tools, and a workflow can run them in an integration-action node.
| Action | Type | What it does | Proxy |
|---|---|---|---|
Create Change Requestcreate-change-request | Write | Create a change request. | Yes |
Create Change Taskcreate-change-task | Write | Create a change task under a change request. | Yes |
Create Groupcreate-group | Write | Create a group | Yes |
Create Incidentcreate-incident | Write | Create a new ServiceNow incident. | Yes |
Create Problemcreate-problem | Write | Create a problem | Yes |
Create Usercreate-user | Write | Create a user. | Yes |
Delete Change Requestdelete-change-request | Write | Delete a change request. | Yes |
Delete Groupdelete-group | Write | Delete a group. | Yes |
Delete Incidentdelete-incident | Write | Delete an incident | Yes |
Delete Problemdelete-problem | Write | Delete a problem | Yes |
Get Catalog Itemget-catalog-item | Read | Retrieve a service catalog item. | Yes |
Get Catalog Requestget-catalog-request | Read | Retrieve a catalog request (sc_request). | Yes |
Get Change Requestget-change-request | Read | Retrieve a change request. | Yes |
Get Change Taskget-change-task | Read | Retrieve a change task. | Yes |
Get Groupget-group | Read | Retrieve a group. | Yes |
Get Incidentget-incident | Read | Retrieve an incident. | Yes |
Get Knowledge Articleget-knowledge-article | Read | Retrieve a knowledge base article. | Yes |
Get Problemget-problem | Read | Retrieve a problem. | Yes |
Get Table Recordget-table-record | Read | Retrieve an allowed table record. | Yes |
Get Userget-user | Read | Retrieve a user. | Yes |
List Approvalslist-approvals | Read | List approval records (sysapproval_approver). | Yes |
List Catalog Itemslist-catalog-items | Read | List service catalog items. | Yes |
List Change Requestslist-change-requests | Read | List change requests. | Yes |
List Change Taskslist-change-tasks | Read | List change tasks. | Yes |
List Groupslist-groups | Read | List sys_user_group records. | Yes |
List Knowledge Articleslist-knowledge-articles | Read | List knowledge base articles. | Yes |
List Problemslist-problems | Read | List problems. | Yes |
List Table Recordslist-table-records | Read | List records from an allowed table. | Yes |
List Userslist-users | Read | List sys_user records. | Yes |
Search Incidentssearch-incidents | Read | Search ServiceNow incidents. | Yes |
Update Groupupdate-group | Write | Update group fields. | Yes |
Update Userupdate-user | Write | Update user fields. | Yes |
Actions tagged Write create, update, or delete data. In chat and agent paths they pause for your confirmation before running; workflows treat their deterministic wiring as implicit consent. Agent tools covers how to scope which actions an agent may use.
Spend & quota
ServiceNow is governed per organization: an admin sets a monetary spend cap and a monthly call quota. A quota of 0 disables the integration — it never means unlimited. See the Integrations overview for the full governance model.