Zendesk
Create new support tickets in Zendesk from your AI workspace.
Zendesk is mapped and documented, but one-click connection isn't live yet — the app shows it as Coming soon. Only Google Calendar, Drive, Mail, and Tasks are connectable today; see the Standard integrations catalogue for what's live now.
| Category | 🎧 Support |
| Connection | Coming soon not yet connectable — once live it will connect via OAuth 2.0. |
| Actions | 23 total — 15 read, 8 write |
Actions
Once connected, Zendesk exposes the following actions. The AI can call them with #-mentions in chat, an agent can be granted a subset as tools, and a workflow can run them in an integration-action node.
| Action | Type | What it does | Proxy |
|---|---|---|---|
Create Categorycreate-category | Write | Create a Zendesk Help Center category | Yes |
Create Organizationcreate-organization | Write | Create an organization in Zendesk Support | Yes |
Create Sectioncreate-section | Write | Create a Zendesk Help Center section | Yes |
Create Ticketcreate-ticket | Write | Create a new Zendesk ticket. | — |
Create Usercreate-user | Write | Create a user in Zendesk Support. | Yes |
Delete Userdelete-user | Write | Delete a Zendesk user | Yes |
Get Articleget-article | Read | Retrieve a Zendesk Help Center article by ID. | Yes |
Get Groupget-group | Read | Retrieve a group by ID. | Yes |
Get Organizationget-organization | Read | Retrieve an organization by ID. | Yes |
Get Ticket Commentsget-ticket-comments | Read | List comments for a ticket. | Yes |
Get Ticket Fieldget-ticket-field | Read | Retrieve a ticket field by ID. | Yes |
Get Ticket Formget-ticket-form | Read | Retrieve a ticket form by ID. | Yes |
Get Userget-user | Read | Retrieve a user by ID. | Yes |
List Groupslist-groups | Read | List support groups | Yes |
List Macroslist-macros | Read | List ticket macros available to the account | Yes |
List Organizationslist-organizations | Read | List organizations in Zendesk Support. | Yes |
List Ticket Formslist-ticket-forms | Read | List ticket forms for the account. | Yes |
List Ticketslist-tickets | Read | List tickets in Zendesk Support | Yes |
List Userslist-users | Read | List users in Zendesk Support. | Yes |
List Viewslist-views | Read | List ticket views for the account | Yes |
Search Ticketssearch-tickets | Read | Search Zendesk tickets with the search API. | — |
Update Organizationupdate-organization | Write | Update an existing organization in Zendesk. | Yes |
Update Userupdate-user | Write | Update an existing user. | Yes |
Actions tagged Write create, update, or delete data. In chat and agent paths they pause for your confirmation before running; workflows treat their deterministic wiring as implicit consent. Agent tools covers how to scope which actions an agent may use.
Spend & quota
Zendesk is governed per organization: an admin sets a monetary spend cap and a monthly call quota. A quota of 0 disables the integration — it never means unlimited. See the Integrations overview for the full governance model.